Pipeline Services

Design and build

We have around 20 years of experience of working on diverse potable and foul water projects across the UK. We have the in-house planning, design and engineering resources to deliver end-to-end solutions for new water mains as well as mains rehabilitation, renewal and cleaning – including civil engineering requirements.

Mains rehabilitation and renewal

We put real emphasis on reducing our environmental impact when working on all projects. Through a process of thorough investigation, design and planning, we fulfil around 90% of our pipeline renewal or rehabilitation contracts using trenchless techniques. These include directional drilling, polymeric lining and hydraulic pipe bursting.

Repairs and maintenance

Repair and maintenance is a vital part of any water asset owning business operation – ensuring that leaks are minimised and customers receive a safe and continuous supply of clean drinking water. Each year we carry out some 18,000 repair and maintenance jobs across the networks, using dedicated teams accustomed to delivering a rapid and efficient response to leaks and damage.

New connections

We understand that new connections are a critical part of the construction process on domestic and commercial developments. As a result, we are fully committed to delivering water connections on schedule and to specification - first time. Through considerable investment in processes, systems and training, we also achieved Lloyds accreditation (WIRS) in 2006, making us one of the leading self lay companies in the north of England.

Metering

With large numbers of customers requesting or requiring new water meters, we have dedicated surveying and metering teams capable of carrying out all installation requirements. These range from meters for single domestic dwellings to installations for large industrial factories or commercial parks. Last year we carried out 8,000 meter surveys and 7,000 installations.

Reinstatement

Ensuring all works relating to water repairs carried out on footpaths and highways are completed to a competent standard is vital for the reputation of any water company. Each year we carry out around 45,000 black top and white top reinstatements – including some 13,000 third party reinstatements.

Incident support

We keep teams on standby around the clock to support any incidents in relation to the water network. In addition, we have an in-house call handing team, ready to respond 365 days a year. During any incident this centre ensures full liaison with all relevant parties, such as local authorities, fire, land owners and other utility companies. This helps ensure a co-ordinated and systematic approach, ensuring swift problem resolution.